Insurance FAQs
Answers to the questions clients ask most about buying cover, making claims, and our notarization and compliance services.
How do I apply for a policy?
Send us your details through the contact form or by email. We prepare quotes, explain the options, and help you complete the application.
What information will I need?
It depends on the product. Our Documentation page lists what is usually required for each service.
Can I change my cover during the year?
Yes. Most changes, such as adding a driver, a family member, or an item, can be made by endorsement during the policy period.
Can I cancel my policy?
Cancellation terms are set out in the policy wording. Many policies allow cancellation with a partial refund of premium if no claim has been made.
Do you work with more than one insurer?
We compare options to recommend cover that fits your needs and budget.
Will my policy renew automatically?
We contact you before renewal to review your cover and confirm the renewal terms.
How do I make a claim?
Notify us and your insurer as soon as possible, then follow the steps on our Claims Process page.
How long does a claim take?
Simple claims can be settled quickly once evidence is complete. Larger claims may need an inspection or a loss adjuster.
What is covered in health insurance?
Typically hospital treatment, consultations, diagnostics, and medicines, subject to the network, limits, and co-payments in your benefit table.
What happens if my claim is declined?
We review the decision against your policy terms and help you respond.
Which documents can you notarize and register?
Loan agreements, mortgages, pledges over movable assets, guarantees, powers of attorney, and assignments.
Can you attest documents issued abroad?
Yes. Our legalization team coordinates attestation so foreign documents can be used in the UAE.
Who needs an AML assessment?
Financial institutions and designated non-financial businesses and professions, such as real estate brokers, precious metals dealers, accountants, and corporate service providers.
Can you check our business partners?
Yes. Our due diligence team carries out know-your-business checks, sanctions screening, and adverse media reviews.
Still have a question?
Email us and the right specialist will reply.
- [email protected]
- Off Hamdan Street, Ufuq Alriyada Office Complex, P.O Box 196214, Abu Dhabi, United Arab Emirates
- Mon – Sun 9:00 AM – 6:00 PM